Last Updated: 06 March 2026

Thank you for choosing Lux Seat UK for your bespoke luxury seating and handcrafted furniture. Each item we produce is carefully made to order and tailored to your individual specifications, including your chosen materials, fabrics, finishes, and design details.

Because every piece is custom manufactured specifically for each client, our return policy differs from standard retail products.

1. Bespoke & Custom-Made Furniture

All furniture sold through LuxSeat.co.uk is made to order and customised according to the customer’s selections.

This includes choices such as:

• Fabric or leather selection

• Colour and finish

• Size and configuration

• Design specifications

Due to the personalised nature of our products:

Orders cannot be cancelled, returned, or refunded once production has started.

This policy ensures that every piece we create remains unique to the customer who ordered it.

2. Our Commitment to Customer Satisfaction

At Lux Seat, we take pride in delivering high-quality bespoke furniture crafted with precision and care.

Although custom orders are non-refundable, our team is fully committed to ensuring that every client is satisfied with their furniture.

If any issue arises with your order, we will:

• Review the situation carefully

• Work with you to resolve the issue

• Provide appropriate support or solutions where possible

Customer satisfaction is extremely important to us, and we aim to resolve any concerns quickly and professionally.

3. Damaged or Defective Items

In the unlikely event that your furniture arrives damaged or defective, please contact us immediately.

This policy applies specifically to structural defects or frame issues.

Important Delivery Inspection

Please inspect your furniture immediately upon delivery, even if you do not plan to use it right away.

Any damage or faults must be reported within 48 hours of receiving your order.

Failure to report issues within this timeframe may limit our ability to assist.

4. Upholstery & Material Care

Because our products are made using premium fabrics, leather, and upholstery materials, we cannot accept returns or replacements for materials that have been:

• Mishandled after delivery

• Scratched or damaged during use

• Improperly stored or maintained

Once the item has been delivered and accepted, responsibility for the care of upholstery materials passes to the customer.

5. How to Report a Problem

If you believe your furniture has arrived with a structural defect or delivery damage, please contact our team as soon as possible.

To report an issue:

Call: 07544 381350
Email: info@luxseat.co.uk

When contacting us, please include:

• Your order number

• Photos of the issue

• A brief description of the problem

Once we review the information, our team will assess the situation and work quickly to find a suitable solution.

6. Resolution Process

If a genuine manufacturing fault is confirmed, Lux Seat may:

• Repair the product

• Replace the affected component

• Provide another appropriate solution

Each case is reviewed individually to ensure fair and reasonable outcomes for our customers.

7. Contact Lux Seat

If you have questions regarding this Refund & Returns Policy, please contact us:

 

LUXSEAT

Email: info@luxseat.co.uk
Phone: 07544 381350

Address:
Unit 3 Glover Centre
Egmont Street
Mossley
OL5 9PY
United Kingdom