At Lux Seat, we specialise in luxury handcrafted furniture made to order in the UK. Every piece is carefully designed and built by skilled craftsmen using premium materials and traditional upholstery techniques.

Because our furniture is bespoke and made to your specifications, our production and delivery process ensures that your furniture arrives safely and in perfect condition.

From production to delivery, we aim to provide a smooth, reliable, and transparent furniture delivery experience across the UK.

Production & Processing Time

All Lux Seat furniture is handmade to order, allowing us to maintain the highest standards of quality and craftsmanship.

Estimated Production Time:
3–6 weeks depending on the product type and level of customisation.

During this time our team carefully constructs and finishes your furniture using high-quality materials, precision craftsmanship, and luxury upholstery techniques.

You may also receive production updates so you can follow the progress of your bespoke furniture order.

Furniture Shipping & Delivery (UK Only)

Once your bespoke furniture has been completed, it will be securely packaged and shipped using one of our trusted UK furniture delivery partners.

Standard UK Delivery Time:
2–4 business days after production is completed.

Please note that shipping times begin after the manufacturing process has finished.

Our goal is to ensure every piece of luxury furniture arrives safely and ready to be enjoyed in your home.

White Glove Furniture Delivery

For selected locations, Lux Seat offers a White Glove Furniture Delivery Service.

This premium service may include:

• Delivery to the room of your choice
• Assembly of furniture where required
• Removal of all packaging materials

White glove delivery ensures a stress-free and professional furniture installation experience.

Delivery Costs

Delivery pricing depends on the size, weight, and type of furniture ordered.

• Small furniture items: Free UK delivery
• Large furniture pieces: Delivery cost calculated at checkout or quoted individually

Our aim is to provide fair, transparent, and competitive delivery pricing while ensuring every item is transported with care.

Order Tracking

Once your order has been dispatched, you will receive an email confirmation with tracking information.

This allows you to track your furniture delivery across the UK and monitor its journey to your address.

For larger furniture items, our Lux Seat delivery team or logistics coordinator may contact you directly to arrange a convenient delivery time.

Delivery Access Requirements

Before placing your order, please ensure that the furniture can be delivered safely into your property.

We recommend checking the following access points:

• Doorways
• Hallways
• Staircases
• Lifts
• Building entrances

If you are unsure about delivery access, our team can help assess access requirements before your furniture enters production.

Damages & Claims

All Lux Seat furniture undergoes careful quality inspection before dispatch to ensure it meets our high standards.

If your furniture arrives damaged during delivery, please contact us as soon as possible.

To report a delivery issue:

• Notify us within 48 hours of delivery
• Provide clear photos showing the damage
• Include a brief description of the issue

Our team will review the claim and arrange an appropriate solution, which may include repair, replacement, or another suitable resolution.

Customer Support

Customer satisfaction is extremely important to us. If you have any questions about furniture shipping, delivery times, or bespoke orders, our team will be happy to assist.

Email: info@luxseat.co.uk
Phone: +44 7544 381350